Workflow best practice can contacts be enrolled in more than 1 drip email workflow at the same time?

[TSJ]

If a contact is enrolled in a workflow drip campaign, say a lead score based workflow drip, and the unenrollment or suppression setting is "do not remove them from other workflows" and they...

a) they download some gated content that also has an associated drip campaign workflow

and/or

b) they sign up for a webinar that also has an associated drip campaign workflow

and/or 

c) they do something that kicks them to the next level lead score drip workflow.

Are they enrolled in a second and possibly a third drip workflow at the same time? Should all drip workflows be set to "remove from other workflows" or "remove from specific workflows"? I wouldn't want a lead contact to be getting 3 emails a week from us. Is the way to deal with this is by setting frequency caps?  Looking for some best practice advice.

[karstenkoehler · Accepted solution]

Hi @TSJ,

My favorite solution for this is a custom property called "isbeingnurtured". It acts as a doorman for workflows, checking if a contact is already enrolled in another drip/nurturing workflow. I've explained it in detail here.

Removing contacts from other workflows might result in disjointed experience for some contacts. In my opinion it's better to let them complete one workflow before they are eligible for another one.

Hope this helps!

[TSJ · Accepted solution]

Thank you so much I think this solution will work very well in our case. So just to confirm, once one workflow is finished then another will be free to execute if the contact also meets the trigger criteria and the  "isbeingnurtured" property = false.

[karstenkoehler]

Hi @TSJ,

yes, that's the idea. Each drip workflow checks whether a person currently "isbeingnurtured". If not, they're let in. First thing, they're being marked as "isbeingnurtured". Now, other workflows will not pick up this contact as long as they follow the same logic. As a last step of the drip workflow, "isbeingnurtured" is cleared. The contact can now be picked up by another workflow again.

One thing to keep in mind is that you must not toggle the "Remove contacts if they don't meet the enrollment criteria" option. Once they reach the "isbeingnurtured" is set to "yes" step, they would immediately be removed.

Hope this helps!

[helaose3445]

It started taking place on all her inputs for contacts. No longer simply this one record. We use Extract Buddy to manually input from multiple sources and export into Hubspot article. I have 30 college students and she is the best one having problems.