Dec 16, 2016 5:13 AM - edited Dec 16, 2016 5:14 AM
I'm trying to create workflow has an enrollment rule for:
- Completed form A
- and DID NOT complete form B within 48 hours of completing form A
Another way of seeing this is:
- Contact completes form A
- Wait 48 hours
- Contact has not completed form B
- Enroll on to workflow
I'm not sure if a more than/less than date will be the right option?
Solved! Go to Solution.
Dec 16, 2016 9:34 AM
Sounds like you are on the right track. Based on the details you have provided, you can either set this up entirely in the starting criteria using a rolling date filter to refine the second form submission:
Or you could enroll based on the submission of form of form #1, delay the next action for two days, and then have an If/Then branch based on whether the contact has filled out form #2: