Workaround for capturing "email not sent"
Oct 15, 2020 3:33 PM
Has anyone found a way to build a workflow that can send internal notifications when a contact has not been sent an email from a different workflow?
We have a workflow that works in conjunction with our sales team. Once a lead fills out a form, the team sends them some emails to deliver what the lead requested from said form. Sometimes those emails are not sent due to the email address being wrong or a variety of other reasons. I'm looking for a way to automatically notify them when this occurs. I can set up triggers for if the email bounces, or fails to deliver, but I can't find a way to capture if it was never sent at all. If someone has found a way to configure something like this, I would greatly appreciate the insight!