Way to remove Form Submission Duplicates?

[AAlbom]

Hi there!

Recently my website had an issue where the button to submit a form wasn't working on the first click. This left users "spam" clicking it multiple times for it to go through. As such, my forms in Hubspot are filled with duplicate entries. Is there a way for me to remove these duplicate entries in my form submissions?

Any help or advice would be greatly appreciated! 

[karstenkoehler · Accepted solution]

Hi @AAlbom,

Good news, there is now a private beta for this 🙂

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Forms

Delete form submissions

Mar 19, 2024

What is it?

We are excited to announce the Private Beta for the ability to delete form submissions.

Users with appropriate permissions can now delete form submissions. By default the super admins for the HubSpot portal will be granted access to delete form submissions. Any user who needs to delete form submissions should reach to their portal admin to get the necessary permissions.

For the private beta, users can select up to 10 form submissions to delete at a time.

On deleting a form submission, all the relevant analytics data such as Submissions count, Conversion rate etc. will be updated.

All the reporting across HubSpot, for example, Customer journey analytics etc. will be updated to reflect the deleted submissions.

Please note that contacts/companies/tickets created via form submissions will not be deleted. Also, any workflows triggered via a form submission will continue to execute even after the form submission has been deleted .

Why does it matter?

As part of building forms, customers make test submissions to evaluate the form and could be receiving submissions from a bad actor who submits forms with bad data. However, there is no support to delete form submissions and in turn, these test submissions impact the form submissions analytics data. Hence, users struggle with reporting or analyzing form submissions accurately within HubSpot.

As a workaround, users have to manually export the form submissions data out of HubSpot to remove the test submissions or other faulty submissions etc.

This creates additional work for users, defeats the purpose of the reporting capabilities that HubSpot offers and ultimately results in disjointed solutions for marketing teams.

How does it work?

• Under the Forms tool, go to your specific form where you have submissions that you would like to delete.

You can see that this form has 3 submissions and the conversion rate is 100%.

• Select one or more submissions that you would like to delete. On selecting the submissions, you will see the "Delete" option enabled (if you have the appropriate permissions)

• Confirm that you would like to delete the submissions. Please note that once deleted, the submissions can not be retrieved.

• On successful deletion, all relevant metrics will be updated.

You can see that the Submissions count and the conversion rate is updated under the Performance tab and also the Analyze page is updated.

Who gets it?

All hubs and tiers

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You can enroll into the beta here:

If you're not seeing it yet, you'll either have to reach out to your customer success manager or be patient for a few more days.

Have a great day!

[Shuler]

Do you know if they will remove the limit of deleting 100 a day?

[karstenkoehler]

Hi @AAlbom,

Could you share some more context why you want to remove the submissions? HubSpot automatically deduplicates contacts by email address so the repeated submissions didn't create duplicate records.

Best regards

[AAlbom]

I want to remove them as my boss doesn't like the repeat entries in our
submissions. They're very cluttering and make extra pages to go through
since some users end up submitting 5 times. The deduplication of contacts
is great, it's just more about making the form submissions clean and tidy!

[karstenkoehler]

Hi @AAlbom,

In that case you'll have to go through them manually and hover your mouse over each entry you'd like to remove. You should then see an option to remove the submission.

There is no way to do this in bulk.

Best regards!

[AAlbom]

Hi there!

I go to Marketing > Forms > and then my form. I see actions like "View information" "View submissions" "Export submissions" "Edit Mailchimp lists (0)" "Edit email notifications" and a few others. Where do I go?

I went into view submissions but I don't see a section to remove

[karstenkoehler]

Hi @AAlbom,

I'm sorry, the feature I was referring to seems to have been removed. It looks like it's not possible to remove the duplicates, unfortunately.

Best regards!

[AAlbom]

No worries! Thanks for your help!