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AAlbom
Miembro

Way to remove Form Submission Duplicates?

resolver

Hi there!

 

Recently my website had an issue where the button to submit a form wasn't working on the first click. This left users "spam" clicking it multiple times for it to go through. As such, my forms in Hubspot are filled with duplicate entries. Is there a way for me to remove these duplicate entries in my form submissions?

 

Any help or advice would be greatly appreciated! 

1 Soluciones aceptada
karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Way to remove Form Submission Duplicates?

resolver

Hi @AAlbom,

 

I'm sorry, the feature I was referring to seems to have been removed. It looks like it's not possible to remove the duplicates, unfortunately.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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karstenkoehler
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Way to remove Form Submission Duplicates?

resolver

Hi @AAlbom,

 

Could you share some more context why you want to remove the submissions? HubSpot automatically deduplicates contacts by email address so the repeated submissions didn't create duplicate records.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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AAlbom
Miembro

Way to remove Form Submission Duplicates?

resolver
I want to remove them as my boss doesn't like the repeat entries in our
submissions. They're very cluttering and make extra pages to go through
since some users end up submitting 5 times. The deduplication of contacts
is great, it's just more about making the form submissions clean and tidy!
karstenkoehler
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Way to remove Form Submission Duplicates?

resolver

Hi @AAlbom,

 

In that case you'll have to go through them manually and hover your mouse over each entry you'd like to remove. You should then see an option to remove the submission.

 

There is no way to do this in bulk.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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AAlbom
Miembro

Way to remove Form Submission Duplicates?

resolver

Hi there!

I go to Marketing > Forms > and then my form. I see actions like "View information" "View submissions" "Export submissions" "Edit Mailchimp lists (0)" "Edit email notifications" and a few others. Where do I go?

I went into view submissions but I don't see a section to remove

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karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Way to remove Form Submission Duplicates?

resolver

Hi @AAlbom,

 

I'm sorry, the feature I was referring to seems to have been removed. It looks like it's not possible to remove the duplicates, unfortunately.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

AAlbom
Miembro

Way to remove Form Submission Duplicates?

resolver
No worries! Thanks for your help!
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