Wanted to add people who reach the end of a workflow to a list, but...

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I created a static list and added people who follow a workflow to it. But when i check back the list, a number of contacts who did not go through the workflow are also in there. Am i getting static lists wrong?

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Community Superstar

@DanielAudio19, please see Add or remove contacts from a static list

Hope that helps.

 

Best,
Frank

 

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Community Superstar

Welcome, @Vivd,

 

>>"Am i getting static lists wrong?"

Yes. Static lists do not update automatically. Build your list as active.

- see Create active or static lists

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

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New Contributor

But i don't see an option to add active lists to workflows. Again am i missing something?

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Regular Contributor

Hi Vivd,

No, you are 100% correct, you can only add users to a static list via a workflow. To understand why there are users that did not complete the WF but are in the list I will need to see a screenshot of the WF.

However, it is better to use active lists because they are more versitile, you can add a rule in the active list that users who complete a specific WF will be added to this list.

 

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Community Superstar

@DanielAudio19, please see Add or remove contacts from a static list

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

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Community Superstar

hubspot-workflow-enrollment-trigger-criteria-filter-type-list-membership.pngHubSpot Workflow Enrollment Triggers: List Membership

 

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817