Using Ticket property in Lead Scoring

[RMenezes]

I'm trying to use the Tickets property in Lead Scoring but cannot find where to do this. I've looked into all categories of scoring criteria but haven't come across this yet. Is this under any main category or just doesn't exist?

[karstenkoehler · Accepted solution]

Hi @RMenezes,

You're correct, this is currently not possible. Other users have requested this before: https://community.hubspot.com/t5/HubSpot-Ideas/Use-ticket-properties-in-Lead-Scoring/idi-p/420825

I'd recommend upvoting and commenting. The product team reviews these requests based on their popularity. You can also help other users to find this request more quickly by accepting my reply as a solution. I'd appreciate it, too.

Best regards!

[RMenezes]

Thanks for your response, Karsten. I have upvoted and commented on the post you linked.