Uploaded List not showing in email select recipients

[JLobdellOHDUSA]

Hello,

I just imported a list of contact names and emails to Hubspot. I get an email that states that my import has been successfully completed.  But then it does not populate in the Contacts/List section of HubSpot. I've tried multiple times and given it over an hour (wasnt sure if it took time to show up). Any help would be greatly appreciated! Thanks

[jennysowyrda · Accepted solution]

Hey @JLobdellOHDUSA,

Did the import create contact records for the new contacts? If so, the change you are seeing may be due to the change outlined here (#3. New Way to Create Lists). 

For more information on this change, I wanted to share this thread with you as well.

If this is not what you are experiencing, please let me know and we can investigate this matter further.

Thank you,
Jenny

[JLobdellOHDUSA]

Thank you for this! It in fact was due to the recent changes that you mentioned above.

Thanks again!

[MFrankJohnson]

Help other HubSpot searchers find this post quickly by accepting this solution today.

Q: I get an email that states that my import has been successfully completed.  But...

Short A: n/a

Longer A:

-1- There's been a recent portal-wide update to the HubSpot import process.

- see [Now Live] 5 Updates to Import You Don’t Want to Miss

-2- That 'import completed' email may be a little misleading at times. You'll want to check your import screen to see if any errors prevented the actual import of contacts, companies, deals, products or tickets. OR if no NEW records were imported and just UPDATED.

(see image)

-3- Once you confirm NEW records were added you can begin to troubleshoot your views. (a different matter)

Help answer your question? If so, remember to accept this solution today.

Best,
Frank

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www.MFrankJohnson.com