If you workflow settings are set to unenroll contacts when they do not meet the enrollment criteria anymore, and if one enrollment criterion is the opt-in for a subscription type – then yes, this is very likely the cause.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Not out of the box, no. You would have to create a branch at the beginning of the workflow, checking whether a contact has already experienced certain steps (e.g. received email #1, email #2 etc). If so, you would just the "Go to action" option workflow to jump further down, skipping earlier actions.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
If you workflow settings are set to unenroll contacts when they do not meet the enrollment criteria anymore, and if one enrollment criterion is the opt-in for a subscription type – then yes, this is very likely the cause.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Not out of the box, no. You would have to create a branch at the beginning of the workflow, checking whether a contact has already experienced certain steps (e.g. received email #1, email #2 etc). If so, you would just the "Go to action" option workflow to jump further down, skipping earlier actions.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer