Unable to import into a static list?

New Contributor



Just today the dropdown to import into a static list has become greyed out for me. I have superadmin status so there shouldn't be any permission issue involved with this. I first wanted to add new contacts to a current list and then I tried creating a whole new list and importing contacts that way. In both cases the button was greyed out. What could cause this to happen and how can I fix it? 


Thank you!Screen Shot 2018-08-10 at 1.56.02 PM.png

4 Replies 4
HubSpot Employee

Hey there @dallisking! Thanks for posting about this in the community.


Within the new Lists UI, the "Import into list" function is no longer available. The new method to use as a workaround here would be to use an Active list, import your CVS files, then adapt this Active list to include the enrollment of these imports. To do this within the list, you'll choose the enrollment trigger of Import then search for your import title.


We understand that with UI changes like this many features are shuffled, improved upon, or depreciated due to the overall changes made to the tool. If you're interested, I'd love to see any feedback you have on this submitted to the Ideas Forum--we've had lots of great product improvements thanks to helpful tips from our customers through this site.




Occasional Contributor
This is a curious update. I actually built an entire process around being able to upload contacts to a specific static list. I spoke to support and understand the backend efficiency and the desire to not create static lists for every import. But, just being able to add to a specific list right there in the import was pretty important for us.
Unfortunately, I don't see the solution proposed above as being scalable. Needing to import and then add to the specific list is a bit time consuming and could potentially lead to error.
Do you know if there are any plans to bring this back?
Regular Contributor

I would really like to see the option to add an import of contacts to a static list. This is particularly important for those of us who don't use HubSpot as our CRM, or who have data in other systems we need to keep in sync with HubSpot. I understand why HubSpot is no longer creating a static list from every import, but importing new contacts to add to an existing list is something we do often and this was possible in our previous systems. There should simply be an option to "add to a list" in the contact import process.

New Contributor

100%. This is such a basic feature that I expected to exist in HubSpot. My first disappointment with the platform, but still, why take it out? Now it's a far more laborious process to assign each imported contact to an existing list.