Unable to enroll existing contacts in existing workflow - No Review pageSOLVE
a week ago - last edited a week ago
I edited the enrollment criteria for an existing workflow, and I'd like it to enroll existing contacts that already meet these new criteria. However, at the bottom of the Enrollment triggers sidebar, the text under "Enroll existing contacts" now says "This setting has moved to the review page," and I don't see a review page for existing workflows. This is a new issue – I don't seem to be able to enroll existing contacts in updated workflows.
How can I fix this? Is it a bug? Has this option moved somewhere else besides the Review page for existing workflows?
- The Review page shows up when I'm creating a new workflow, but not when I edit an old one.
- When I first created this workflow, I did set it to enroll existing contacts, and it did enroll existing contacts. Now that I've updated the enrollment criteria, it seems to no longer be able to enroll existing contacts.
- I know I could manually enroll contacts by creating a list, but my enrollment criteria is very complicated, and I have several workflows that need to be adjusted – this would be a tedious workaround. I'm hoping we can get the actual workflows up and running!
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