Tracking internal emails

[EGJade]

A step in my workflow sends an internal email. I'd like to find out how many people progressed through that step and triggered the email - without counting on my screen in the workflow actions tab!! Any ideas how I can get a list of people who have gone through a particular step?

[karstenkoehler · Accepted solution]

Hi @EGJade,

For internal email notifications this is not possible:

With internal marketing emails however, you can check the same marketing email performance metrics under Menu > Marketing > Email like for external contacts:

The email will be listed as an automated email. (Keep in mind that all recipients of these internal marketing emails must be contacts in your CRM and, depending on your settings, also opted into the subscription type used for the email.)

Let me know if you have any follow-up questions!