Tagging returning contacts for a workflowSOLVE
Feb 21, 2019 1:50 PM
I want to send an internal email notification when someone comes back to our website, after not having visited the site for over 30 days.
The problem i'm running into is that if I use the 'Last Time Seen' or any of the date fields in the Contact Properties, I'm not sure I can create a workflow that will tag someone who has not been to our site in 30 days.
If I say, Time Last Seen is Longer than 30 days, they won't qualify, since their Time Last Seen will have already been updated to right now.
Any suggestions here?
Solved! Go to Solution.
Feb 21, 2019 2:53 PM - edited Aug 26, 2019 5:29 AM
You'll want to build TWO smart lists and use the inclusion list shown below as enrollment criteria for your workflow. That way, contacts will automatically fall off this list after 1-day passes AND automatically be re-added to the list (and re-enroll in your workflow) should they return yet again AFTER ANOTHER 30-DAY ABSENCE! 🙂
- see image