Stopping trial email workflow when contact respondsSOLVE
May 27, 2019 7:35 AM
New Hubspot user here. Recently started a new job and inherited a product trial process which includes a Hubspot workflow that sends automated emails over a certain time period (Example: Day 01: Welcome, Day 03: Reminder, Day 05: Last chance etc.).
The workflow is fine but the problem is that it doesnt stop when a prosect responds to an email. So for example, a prospect could respond to the 'Day 01:Welcome' email and confirm their interest but they will still receive the 'Day 03: Reminder' email unless their lead status has been manually updated in Hubspot.
Any suggestion as to how I can ensure the workflow stops when a prospect responds to one of the workflow emails?
Solved! Go to Solution.
May 27, 2019 3:54 PM
As you've already discovered, HubSpot workflows can't detect an email reply. Sequences can, but I don't think you depend on any system to be 100% accurate when it comes to catching replies.
So, some options are; try to create another, more reliable trigger to stop the workflow (like a form submission or a custom property populated by API) or adjust the workflows so that receiving all emails isn't a problem.
Hope this helps.