Show sales last touch campaign

[HSmith21]

Hi there - I want to present a view or list of contacts who have engaged with us to a sufficient extent that sales should follow up with them. I have no issue in pulling together these people (lead scoring, lifecycle stage - etc.) but I am struggling to include for sales what the last touch campaign was.

I can only find last touch converting campaign - which isn't really relevant for us. We have the vast majority of our prospect universe in our CRM already. I need to show the last touch campaign that ticked the contact over to being a marketing-qualified lead. 

Any suggestions on how I can do this? Thank you!!

[Jnix284 · Accepted solution]

Thanks for the tag @DianaGomez, happy to offer some insight for @HSmith21, I have a few questions first:

1 - where are you trying to display this value? In a report/dashboard or surface on the contact record?

2 - what are some of the actions they can take before they're handed to sales?

3 - what subscription do you have for sales / marketing hubs?

As an initial thought, latest source properties might be what you're looking for:

[danmoyle · Accepted solution]

Hey there @HSmith21 and welcome to the Community. 

I'm wondering if you could make a Custom Report, create a pivot table, and show this data. Here's what I started testing: 

Pivot table with Contact ID and Campaign ID & UTM Campaign.

Then you can add filters for the campaign ID getting updated in the last 31 days, and that should show which campaign they've interacted with recently. 

If it were me, I'd start with that and see where it takes me. 

[DianaGomez]

Hi @HSmith21,

Thanks for reaching out to the Community!

This is an excellent question!

Let's check in with our experts to see if they might have some insights for you.

Hey  @Jnix284, @elizheleva, @danmoyle do you have any suggestions for @HSmith21?

Thanks,

Diana

[Jnix284 · Accepted solution]

Thanks for the tag @DianaGomez, happy to offer some insight for @HSmith21, I have a few questions first:

1 - where are you trying to display this value? In a report/dashboard or surface on the contact record?

2 - what are some of the actions they can take before they're handed to sales?

3 - what subscription do you have for sales / marketing hubs?

As an initial thought, latest source properties might be what you're looking for: