Set score to 0

[GHunt5]

Is it possible to remove all accumulated score if no action is taken after a certain period of time.

i.e.

set score to 0 if no url containing X is view in more than 90 days?

Also, is it possible to have points removed only until the score reaches 0 so that the total does not go into the negative?

[karstenkoehler · Accepted solution]

Hi @GHunt5,

This is not possible but has been requested by other users already: Resetting lead scores

I'd recommend upvoting and commenting. The product team reviews these requests based on their popularity.

Have a nice weekend!

[andrus · Accepted solution]

Stumbled upon this thread as I was learning more about Hubspot's native lead scoring capabilities. 

There are good reasons to reset lead scores A. for certain leads (e.g. when a deal is lost) or B. for all leads after some time has passed from the engagement that increased the score in the first place.

Some 3rd party apps in the Apps Marketplace that do lead scoring may offer automatic resetting of scores.

Outfunnel for one offers lead scoring for Hubspot allows expiring scores after a certain period (see screenshot below). 

 

[kvlschaefer]

Thanks for sharing this with us, @andrus!

[karstenkoehler · Accepted solution]

Hi @GHunt5,

This is not possible but has been requested by other users already: Resetting lead scores

I'd recommend upvoting and commenting. The product team reviews these requests based on their popularity.

Have a nice weekend!

[GHunt5]

Could we use a nested "AND" rule to reset the score

i.e.  has at least one page view of url that contains X at least 1 time

AND

has at least one page view of URL that contains X less than 90 days ago

Would that reset the score or remove the + score attribution.

[karstenkoehler]

Hi @GHunt5,

You can put a timer on scoring criteria, yes, so that they would reset after a period of inactivity, if that's your goal. However, you would have to do this for each criterion. Otherwise, you would not know how much to subtract exactly to reset a contact to 0.

Another approach would simply be to substract more than needed. A contact might then have a negative score but would be easily identifiable.

Best regards

[GHunt5]

Thank you for the reply.  It helped out tremendously.