Segment by clicks on a form

[MariaDuenas]

Hi, I'm creating a nurturing strategy and based on what people clicked on a form I want to trigger a workflow for them to recieve an email about that topic. Can this be done? The part where I segment people by option clicked on a form?

[karstenkoehler · Accepted solution]

Hi @MariaDuenas,

Do you mean which choice the contact makes in a property with selection options?

If so, you would do the following:

1. Enroll contacts into the workflow based on the form submission:
2. Add a branch (and/or branch) and create one branch per selected option: https://knowledge.hubspot.com/workflows/use-if-then-branches-in-workflows
3. In each branch, add an automated email suitable for that choice: https://knowledge.hubspot.com/marketing-email/create-automated-emails-to-use-in-workflows

Let me know if you have any follow-up questions!

[MariaDuenas · Accepted solution]

Already solved by filtering based on contact properties

[karstenkoehler · Accepted solution]

Hi @MariaDuenas,

Do you mean which choice the contact makes in a property with selection options?

If so, you would do the following:

1. Enroll contacts into the workflow based on the form submission:
2. Add a branch (and/or branch) and create one branch per selected option: https://knowledge.hubspot.com/workflows/use-if-then-branches-in-workflows
3. In each branch, add an automated email suitable for that choice: https://knowledge.hubspot.com/marketing-email/create-automated-emails-to-use-in-workflows

Let me know if you have any follow-up questions!