Lists, Lead Scoring & Workflows

lcoburn
Participant

SMS Subscription vs Manual Opt-Out

In order to use the SMS add-on to send SMS to contacts, the contact has to be set as a Marketing Contact, they need to have the +1 country code (in the US) in their phone number, and they need to have their Subscription Status set to Subscribe for the Communication Subscription Type of Marketing SMS.  I have all of this set up as a part of a workflow.  My question is, when a contact opts out of receiving texts manually by texting STOP, does that set the Subscription Status of their contact record to Unsubscribe?  If yes, does enrolling them through this same workflow override their preference and re-subscribe them?  If not, is there a Contact Property that reflects the fact that they have opted out and can I build an Active List around that Contact Property?  

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DianaGomez
Community Manager
Community Manager

SMS Subscription vs Manual Opt-Out

Hi @lcoburn,

 

Thanks for reaching out to the Community!

 

I'd like to involve some of our experts in this conversation, who may be able to guide you on this topic.

Hello @JuanGomez0818 , @Lucila-Andimol , @LautaroDelPlato , @Gilempert t, do you have any suggestions that could help @lcoburn?

 

Thank you all for your contributions!

Diana


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