Reset Lead scoringSOLVE
Apr 20, 2021 8:30 AM
So far, there is no option to reset the lead score of a specific contact person or company back to zero. The only way that a contact's score can be reduced is by applying a negative attribute. However, this is not efficient when dealing with lots of contacts and there is no way to automate this with e.g. workflows or lists. I think a function like this is essential for optimal lead scoring. It would be great if Hubspot can create this new function.
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Apr 20, 2021 9:25 AM
You're right, this is currently not supported. Score properties cannot be reset. Applying a negative attribute (based on Lead status, "Lifecycle stage is any of Other" or your own custom Lead score reset property) would be your best option.
If you feel strongly about this being a feature, you could suggest it in the HubSpot Ideas section of the community here. The product team reviews these suggestions based on popularity.
Potentially, you could also take a step back. Why is it important that this lead score is reset? If you don't want these contacts to move along the sales process, you could update their Lead status and Lifecycle stage and suppress them in reports or filtered views. You could also exclude them from any automation.
@Huble_Connor, score properties are read-only properties and cannot be cleared unfortunately.
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