Reset Lead ScoreSOLVE
Sep 6, 2018 8:30 AM
Our website is down due to issues with the website tool. What else is new with HubSpot!
I was wondering if any of you found a way to reset the leads score.
Solved! Go to Solution.
Sep 6, 2018 8:34 AM
Sorry to hear your website is down. I'll check in with HubSpot at INBOUND today about any current CMS availability issues.
There is no way to reset lead score however as all the rules are constantly recalcualated. You can remove all the rules and start over with zero scores of course, but you cannot reset the score while your rules are still present.
You could create a large negative rule that sets the lead back significantly when the meet a new condition, but you would then need sufficient additional positive point rules for them to attain the target level.
I hope this gives you some ideas.