Reset Lead Score

SOLVE
Nadine_N
Contributor

Happy Thursday!

Our website is down due to issues with the website tool. What else is new with HubSpot!

I was wondering if any of you found a way to reset the leads score.

Thanks

1 Accepted solution

Accepted Solutions
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner

Hi @Nadine_N

 

Sorry to hear your website is down. I'll check in with HubSpot at INBOUND today about any current CMS availability issues. 

 

There is no way to reset lead score however as all the rules are constantly recalcualated. You can remove all the rules and start over with zero scores of course, but you cannot reset the score while your rules are still present. 

 

You could create a large negative rule that sets the lead back significantly when the meet a new condition, but you would then need sufficient additional positive point rules for them to attain the target level. 

 

I hope this gives you some ideas. 

Phil Vallender | Inbound marketing for B2B technology companies

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6 Replies 6
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner

Hi @Nadine_N

 

Sorry to hear your website is down. I'll check in with HubSpot at INBOUND today about any current CMS availability issues. 

 

There is no way to reset lead score however as all the rules are constantly recalcualated. You can remove all the rules and start over with zero scores of course, but you cannot reset the score while your rules are still present. 

 

You could create a large negative rule that sets the lead back significantly when the meet a new condition, but you would then need sufficient additional positive point rules for them to attain the target level. 

 

I hope this gives you some ideas. 

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post

Nadine_N
Contributor

Thanks @Phil_Vallender

0 Upvotes
EllenSmoley
Participant

Hi Phil, 

 

Are you aware of an update to this? Is it possible to reset a score back to 0 for a group of leads (for example, all leads who have a lead status of recycled)? 

 

Thank you! 

Nadine_N
Contributor

Hi Everyone,

I redesigned our lead scoring, tearing the old model and starting from scratch.

Now, I use 2 models:

One model is scoring profile only and the other one is scoring engagement.

My engagement scoring is time-based, meaning that after a certain time has passed, the score degrades itself. In order to make this work, I created a date stamp for all my offline activities.

DM me to disucss your specifics.

Best of luck

ernopyykko
Top Contributor

We're just about to build up a new lead scoring model. In the conversation ran into the challenge which comes with not being able to reset the lead score. 

0 Upvotes
GameChangerShri
Member

Let me know your exact requirement so that we can address specifically