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Bryantworks
Asesor destacado | Partner nivel Diamond
Asesor destacado | Partner nivel Diamond

Resend emails if contact didn't open it

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Good morning!

 

I'm migrating from a previous email system where we were resending emails of a 5 part email series again after a few days if they didn't open it.  This get's really messy in HubSpot because you can't rejoin the same "branch" after progressing down it.  And leads to a pretty simple workflow turning into a mess because of all the if/then's associated depending on if they opened email 1, then not 2, then 3, then not 4, then 5 with any combination of those.  

 

I normally wouldn't do this sort of behavior, but the resends do get a decent amount of opens and clicks from them so there is merit in the behavior.  Has anyone solved this before?

Chris Bryant | Your Dedicated HubSpot Expert
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1 Soluciones aceptada
MFrankJohnson
Solución
Líder intelectual

Resend emails if contact didn't open it

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Hey Chris,

 

We've had similar use cases, and also haven't discovered a built-in HubSpot solution that doesn't lead to the HubSpot Workflow Butterfly Effect. 🙂


We're just certain to enable the "Don't send to unengaged contacts" setting on these sends, so we're not also shooting ourselves in the foot as a result of skyrocketing graymail. (reeeeally important in HubSpot)

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant

#hsc-li-06


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com

Ver la solución en mensaje original publicado

1 Respuesta 1
MFrankJohnson
Solución
Líder intelectual

Resend emails if contact didn't open it

resolver

Hey Chris,

 

We've had similar use cases, and also haven't discovered a built-in HubSpot solution that doesn't lead to the HubSpot Workflow Butterfly Effect. 🙂


We're just certain to enable the "Don't send to unengaged contacts" setting on these sends, so we're not also shooting ourselves in the foot as a result of skyrocketing graymail. (reeeeally important in HubSpot)

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant

#hsc-li-06


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com