Removing a group of contacts from a workflow

[KKranz]

My client has 600+ contacts in the middle stages of a workflow. They no longer want these contacts to receive these emails and want the workflow off.

• I turn the workflow off, HubSpot still allows the contacts to finish the sequence
• To stop the contacts from continiuning through the sequence I edited the delay in emails to be 365 days. BUT this means a year from now those contacts in the "OFF" workflow will STILL get pushed through.
• I can't delete the workflow because the data is essential
• I can't change the goal criteria because they strip the data from all the contacts that already completed the workflow
• AND I REALLY DON'T WANT TO MANUALLY REMOVE 600+ CONTACTS 😩 

Is there a way to remove these 600 contacts from this workflow as a batch? Please say there is. 

[karstenkoehler · Accepted solution]

Hi @KKranz,

An easy option to bulk-unenroll contacts from a workflow would be via Settings tab in the workflow editor. Click Unenrollment and suppression in the left sidebar and add the list containing those 600+ contacts in the dropdown highlighted below:

Hope this helps!

[ihartcontent]

I'd be curious to know if the OP tried this solution and had it work. I'm in the same boat right now, and I created the suppression list, but the contacts are still showing as pending the next step in the workflow (workflow step is currently on a 3 day delay) I'm hoping they come off ASAP.

The fact that we can't effectively bulk unenroll or even add a workflow step to remove contacts using an if/then branch is a seriously big miss.