Lists, Lead Scoring & Workflows

JLacey9
Participant

Re-enrolling contacts after webhook didn't send correctly

SOLVE

Hello,

 

We set up a workflow to capture hard bounced contacts, and enrolled existing contacts upon activating the workflow:

Contact Enrollment Criteria: Email Hard bounce Reason is known

Action: Set Marketing Contact Status as Non-Marketing Contact

Action: Send a webhook to our database

 

When we activated the workflow and enrolled the existing contacts, this caused a rate limiting issue with our firewall when the workflow was triggering the webhook. We then added a rule to our firewall to not rate limit HubSpot calling that webhook, but now we can't re-enroll contacts in the workflow to trigger the webhook successfully since the contacts are currently enrolled in the workflow.

 

Question: Should we create a clone of this workflow, enroll the contacts, and then delete the workflow that has errors in the webhook?

 

Thank you in advance for any tips!

0 Upvotes
1 Accepted solution
Ben_M
Solution
Key Advisor

Re-enrolling contacts after webhook didn't send correctly

SOLVE

If you turn on the option to allow re-enrollment you can select manual entry only and push them through via list after they are out. Or if you need them out sooner, you could create a workflow with just the webhook so it can execute. But I wouldn't delete the workflow just because there is an error in the log. It's good to have that history to recall what happened and know that you fixed the issue.

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2 Replies 2
Ben_M
Solution
Key Advisor

Re-enrolling contacts after webhook didn't send correctly

SOLVE

If you turn on the option to allow re-enrollment you can select manual entry only and push them through via list after they are out. Or if you need them out sooner, you could create a workflow with just the webhook so it can execute. But I wouldn't delete the workflow just because there is an error in the log. It's good to have that history to recall what happened and know that you fixed the issue.

JLacey9
Participant

Re-enrolling contacts after webhook didn't send correctly

SOLVE

Thank you! The second option for creating a workflow with the webhook sounds like it would work best for us. Appreciate your reply.

0 Upvotes