Question regarding events after the completion of a workflow

[gblaney]

Hello.
We recently completed a small email marketing campaign, with our recipients receiving the last email pre-Christmas.

Strangely, the email was sent again TODAY… to four contacts, three of which were not in the original recipient list (in fact, it went to myself and two others who help manage/schedule the HS account).

We're a bit baffled as to why this email was triggered again.

Suggestions?

[Jnix284 · Accepted solution]

@gblaney Does the workflow have any sort of delay? Is it based on a specific event or trigger that could have caused the four contacts to have triggered the workflow at a different time than everyone else?

You can investigate the enrollment criteria and see how many contacts are in each stage of the workflow to determine why it was different for the four of you and if there's anyone else who is still going through the workflow.

Hope ths helps get you started - let me know what you find and I'd be happy to help review further.

[karstenkoehler · Accepted solution]

Hi @gblaney,

This is hard to say without seeing the enrollment criteria and exact workflow actions.

The best way to trace this down is by using the workflow details page: https://knowledge.hubspot.com/workflows/understand-your-workflow-details-page

On that page, you can check the actions log for the contacts you mentioned and review each action individually. This should give you clues as to why it happened that way. If you can't make sense of it, feel free to share screenshots of the enrollment criteria, workflow actions, and the actions log of one contact.

Best regards!

[Jnix284 · Accepted solution]

@gblaney Does the workflow have any sort of delay? Is it based on a specific event or trigger that could have caused the four contacts to have triggered the workflow at a different time than everyone else?

You can investigate the enrollment criteria and see how many contacts are in each stage of the workflow to determine why it was different for the four of you and if there's anyone else who is still going through the workflow.

Hope ths helps get you started - let me know what you find and I'd be happy to help review further.