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tibo-arrivage
Member

Property disappeared - help

SOLVE

Hi everyone,

 

We lost our main user category segmenting property. 

 

I am assuming this went out when we deleted the user that created it. Is that something possible? Is there a way to get it back and restored somehow?

 

Thanks,

 

Thibault 

 

 

0 Upvotes
2 Accepted solutions
MFrankJohnson
Solution
Thought Leader

Property disappeared - help

SOLVE

Understood. HubSpot User's on free tiers have access to support here in the HubSpot Community. That includes support from both official HubSpotters (employees of HubSpot) and from non-HubSpotter Orange People (like us). 🙂

 

One solution may be to simply re-create the missing Contact property. Usually, the original data comes back with it.

 

We hesitate to recommend this solution without seeing what's going on inside your particular portal -- only HubSpot Support can do that unless you specifically grant access otherwise.

 

We've pinged HubSpot Support to follow-up with your request. Good luck on your project.

cc: @jennysowyrda 

 

Best,
Frank

Chief HubSpot Consultant


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com

View solution in original post

jennysowyrda
Solution
Community Manager
Community Manager

Property disappeared - help

SOLVE

Hi @tibo-arrivage,

 

@MFrankJohnson is correct; if you recreate the property using the same internal value as the original property, the information will come back 🙂 

 

Thanks,
Jenny

View solution in original post

0 Upvotes
7 Replies 7
MFrankJohnson
Thought Leader

Property disappeared - help

SOLVE

Not sure what your "main user category segmenting property" is, but no HubSpot properties are normally deleted as part of the HubSpot User deletion process. That would be a HUGE fail.

 

What version of HubSpot are you using? Have you reached out to HubSpot Support for help with your missing property?

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
0 Upvotes
tibo-arrivage
Member

Property disappeared - help

SOLVE

Hi Frank and thanks for your answer.

 

This is what I assume too but can not find how that contact property would have been deleted... 

 

main user category is the way we organize contact: vendor, buyer, partner, etc...  This was our only property creating segmentation. 

 

I am with the free version and have no access to support. 

 

Thibault 

0 Upvotes
MFrankJohnson
Solution
Thought Leader

Property disappeared - help

SOLVE

Understood. HubSpot User's on free tiers have access to support here in the HubSpot Community. That includes support from both official HubSpotters (employees of HubSpot) and from non-HubSpotter Orange People (like us). 🙂

 

One solution may be to simply re-create the missing Contact property. Usually, the original data comes back with it.

 

We hesitate to recommend this solution without seeing what's going on inside your particular portal -- only HubSpot Support can do that unless you specifically grant access otherwise.

 

We've pinged HubSpot Support to follow-up with your request. Good luck on your project.

cc: @jennysowyrda 

 

Best,
Frank

Chief HubSpot Consultant


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
tibo-arrivage
Member

Property disappeared - help

SOLVE

Thanks Frank for all clarifications, I am a newbie here.

 

The missing property did include many types/segments so I am a bit skeptical on the fact they will all come back. Any hubspot official around here to help? 

 

Best,

 

0 Upvotes
jennysowyrda
Solution
Community Manager
Community Manager

Property disappeared - help

SOLVE

Hi @tibo-arrivage,

 

@MFrankJohnson is correct; if you recreate the property using the same internal value as the original property, the information will come back 🙂 

 

Thanks,
Jenny

0 Upvotes
tibo-arrivage
Member

Property disappeared - help

SOLVE

Great, thanks Jenny, it works !

 

I had some difficulties to find the precise name of the field (french accents are not helping).

 

If that help someone in future: I got to find it back with error message from zappier not matching fields properly.

 

Best,

 

Thibault 

0 Upvotes
MFrankJohnson
Thought Leader

Property disappeared - help

SOLVE

This is EXCELLENT news @tibo-arrivage ... please accept as solved!

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
0 Upvotes