Phone Number Format Error

[ABui4]

Hi Expert,

I creating a workflow to identify contacts from Finland based on the country code. On the form that captures those leads, I enabled "Show country code dropdown menu".

I set up the workflow in a way to check if the contact phone number starts with +358, 00358, 358, if that's met, the Country property would be 'Finland'.

I did some tests with fake numbers, and one of them didn't meet the country code criteria even though it started with +358. I checked the contact properties and found a notice 'This phone number is either invalid or is in the wrong format', which may be the cause for the unmet criteria.

Note - The number is actually not a correct or valid number, but I tried a few other dumb phone numbers and they still worked (have no error notice in the phone number format).

Anyone knowledgeable about this phone number format matter, please kindly advise what may go wrong and how I should fix to make sure the filter works for all cases.

Thanks a ton!

Albus

[Jnix284]

@ABui4 If the number isn't valid, it won't be included in your workflow - HubSpot excludes it since it knows it is fake.

I'm not sure why some of the other dummy numbers worked, maybe they are actual phone numbers, but I would test against a real number to confirm it's working as expected.

[ABui4]

Thanks @Jnix284 ! That sounds reasonable.

One more thing - is there any way to add the invalid/wrong format check as one criteria in workflow? Curious because it's verified by HubSpot, but I was not able to find any record/property for that. Thanks a lot for your advice.

[Jnix284 · Accepted solution]

You're welcome @ABui4  - I did some digging and couldn't find anything about validating phone numbers in a workflow.

You can create validation rules for properties, but there isn't any native phone number validation options to check whether the number is valid.

This thread has more details on integration options and also an idea you can upvote.

[ABui4]

Thanks @Jnix284! Appreciated!