Lists, Lead Scoring & Workflows

djoost
Member

Original Source Changed

SOLVE

Hi, 

 

I have a non-Hubspot form on a non-Hubspot landing page collecting leads from a Facebook campaign. When we launched the campaign the Original Sources were coming through correctly as: 

Original Source: SOCIAL_MEDIA
Original Source Drill-Down 1: Facebook

 

Suddenly, overnight the Original Sources changed to: 
Original Source: Offline
Original Source Dill-Down 1: SALESFORCE

 

We did not make any changes. Any idea what has caused this, and how to fix it? 

 

Thanks,

Dustin

0 Upvotes
1 Accepted solution
Daniel_Bleich
Solution
Key Advisor

Original Source Changed

SOLVE

Check your SFDC mapping for the original source property it is probobly set to: "always use salesforce"

You need to set it to: "Always use newest update"

Daniel Bleichman
Marketing | AudioCodes

Danielbleichman@gmail.com
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2 Replies 2
djoost
Member

Original Source Changed

SOLVE

Thanks @Daniel_Bleich - that was it. Solved!

Daniel_Bleich
Solution
Key Advisor

Original Source Changed

SOLVE

Check your SFDC mapping for the original source property it is probobly set to: "always use salesforce"

You need to set it to: "Always use newest update"

Daniel Bleichman
Marketing | AudioCodes

Danielbleichman@gmail.com
Did my post help answer your query? Help the Community by marking it as a solution