Non-detection of created contacts

[Marie_Baltz]

Why is it that Hubspot cannot detect that a contact has already been created? sometimes it can detect and sometimes it cannot, resulting to a duplicate account..?

[MFrankJohnson · Accepted solution]

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Q: Non-detection of created contacts?

Short A: HubSpot auto-manages duplicate contacts based on email address.

Longer A:

Interesting, but someone else just asked a similar question. Please reach out if HubSpot isn't auto-deduping the same email addresses. This would be a G14-classified priority #1 alert. haha

Always happy to help you build on HubSpot.

Best,
Frank

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www.MFrankJohnson.com