New lead scoring issueSOLVE
Very surprized at the rollout of new lead scoring (2/4 update)... Until the change, my organization used the lead scoring function to update the "HubSpot Score" property based on activities and list membership. This field was mapped into Salesforce and was one of the criteria used for triggering our MQO processes. I can't find (neither can HS support apparently) where our old lead scoring criteria exists in this new release.
I was told by support that I can create a new custom property and use lead scoring associated with that property to update it, but that property is not mapped in the Salesforce integration. Do I need to move all previous lead scores to this new custom property and redo lead scoring criteria within that property? I guess the next step would be to map it in the Salesforce integration as well and replace the old property in all workflows and process builders. Ugh!!!
Anyhow, forgive my rambling. If someone can provide insights and more efficient solutions to pull me back from the cliff, I'd really apprecate it.
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