My workflow isn't sending emails after a contact property populates from a Gravity Form. Any Ideas?

[KYoung19]

I'm running an event site on Wordpress and using Gravity Forms to capture attendee information, which then flows into Hubspot. Hubspot is used to send emails from a distribution list and send automated confirmation emails after the registration form is completed.

The workflow looks like this:

In testing, it sent the confirmation email as planned. 

While active, all actions have taken place but the confirmation email send. What am I missing?

[Levi · Accepted solution]

Did they have the marketing contact - YES status @KYoung19 ? 

https://knowledge.hubspot.com/forms/use-non-hubspot-forms 

[franksteiner79 · Accepted solution]

Hi @KYoung19 

AS @Levi mentioned marketing contact status is one of the first things I would check.

However, looking at the workflow, you have no delay whatsoever after sending your first email.

That means there is no time allowed for anyone to receive the email and complete the form, which is why the confirmation email will never be sent. Workflows execute in real-time unless you tell them not to, so best practice would be including an appropriate delay until branch that waits a certain amount of days for the form submission to happen.

Without knowing the full context and your whole setup, I would suggest not doing all of this in one WF but rather do the following:

1. Create your list and create regular email that you schedule to go out on a specific date & time
2. Then have a workflow that simply checks for the form submission you want and sends a confirmation email

It's simpler and much less prone cause issues like your current setup.

Frank

[Levi · Accepted solution]

Did they have the marketing contact - YES status @KYoung19 ? 

https://knowledge.hubspot.com/forms/use-non-hubspot-forms