Lists: filter doesn't pick up on secondary email subscriptions

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Occasional Contributor

If contacts are opted-in to an email subscription with their secondary email address, there is currently no way of filtering for these in lists - even though that specific contact is in fact opted in.

 

Ideal functionality: list filter could pick up on secondary email subscription, and ensure that when I come to send an email using this list, it is sent to the correct address. 

 

Thanks!

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1 Accepted solution

Accepted Solutions
Community Superstar

Opt-in is viewed on an email address by email address basis -- not by 'contact'. Non-primary email addresses aren't considered when sending, nor are they considered is lists.
- see Add multiple email addresses to a contact

 

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

4 Replies 4
Community Superstar

Opt-in is viewed on an email address by email address basis -- not by 'contact'. Non-primary email addresses aren't considered when sending, nor are they considered is lists.
- see Add multiple email addresses to a contact

 

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

Occasional Contributor

Thanks Frank. I understand why this is happening - my suggestion is precisely that non-primary email addresses should be considered when sending / be filterable in lists.

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Community Superstar

Gotcha. You'll want to post that suggestion in the Ideas forum.

If you update this thread with that link, you'll get my vote! Smiley Happy

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

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Occasional Contributor

Oops - my bad - right you are.

 

As it happens, someone else has posted something along these lines here: 

 

https://community.hubspot.com/t5/HubSpot-Ideas/secondary-email-and-smart-lists/idc-p/294899#M43008

 

Thanks for upvoting!

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