Lists, Lead Scoring & Workflows

tg52
Participant

Lists: filter doesn't pick up on secondary email subscriptions

SOLVE

If contacts are opted-in to an email subscription with their secondary email address, there is currently no way of filtering for these in lists - even though that specific contact is in fact opted in.

 

Ideal functionality: list filter could pick up on secondary email subscription, and ensure that when I come to send an email using this list, it is sent to the correct address. 

 

Thanks!

1 Accepted solution
MFrankJohnson
Solution
Thought Leader

Lists: filter doesn't pick up on secondary email subscriptions

SOLVE

Opt-in is viewed on an email address by email address basis -- not by 'contact'. Non-primary email addresses aren't considered when sending, nor are they considered is lists.
- see Add multiple email addresses to a contact

 

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com

View solution in original post

4 Replies 4
MFrankJohnson
Solution
Thought Leader

Lists: filter doesn't pick up on secondary email subscriptions

SOLVE

Opt-in is viewed on an email address by email address basis -- not by 'contact'. Non-primary email addresses aren't considered when sending, nor are they considered is lists.
- see Add multiple email addresses to a contact

 

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
tg52
Participant

Lists: filter doesn't pick up on secondary email subscriptions

SOLVE

Thanks Frank. I understand why this is happening - my suggestion is precisely that non-primary email addresses should be considered when sending / be filterable in lists.

MFrankJohnson
Thought Leader

Lists: filter doesn't pick up on secondary email subscriptions

SOLVE

Gotcha. You'll want to post that suggestion in the Ideas forum.

If you update this thread with that link, you'll get my vote! 🙂

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
0 Upvotes
tg52
Participant

Lists: filter doesn't pick up on secondary email subscriptions

SOLVE

Oops - my bad - right you are.

 

As it happens, someone else has posted something along these lines here: 

 

https://community.hubspot.com/t5/HubSpot-Ideas/secondary-email-and-smart-lists/idc-p/294899#M43008

 

Thanks for upvoting!

0 Upvotes