Hola! ¡Tenemos nuestra Comunidad en Español!

List Not Updating

SOLVE
Highlighted
Occasional Contributor

My company sends out a weekly blog and I create a list of those contacts that click for sales follow-up.  I've noticed that people who click AFTER I've created the list are not captured on the list. Is this because it's a "static" list? I don't see an option to create an "active" list or to convert my existing list from static to active. Help! 

Reply
0 Upvotes
1 Accepted solution

Accepted Solutions
Community Thought Leader

_hubspot-button-accept-as-solution-gif-v00.gif

 

Q: My company sends out a weekly blog and I create a list of those contacts that click for sales follow-up. I've noticed that people who click AFTER I've created the list are not captured on the list. Is this because it's a "static" list? I don't see an option to create an "active" list or to convert my existing list from static to active. Help! 

 

Short A: All lists are 'active' (by default). Just create a new list.

 

Longer A:

What you're seeing is intended behavior for static lists. Static lists are 'static' -- meaning their membership doesn't change unless you take some action to change it -- i.e., manually or via a workflow.
"A static list is a snapshot of a group of contacts who meet a certain set of requirements at a certain time."
- see Create active or static lists


If you want/need your list to AUTO-update, you'll want to use a smart list (aka: dynamic list).

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

Reply
0 Upvotes
3 Replies 3
Community Thought Leader

_hubspot-button-accept-as-solution-gif-v00.gif

 

Q: My company sends out a weekly blog and I create a list of those contacts that click for sales follow-up. I've noticed that people who click AFTER I've created the list are not captured on the list. Is this because it's a "static" list? I don't see an option to create an "active" list or to convert my existing list from static to active. Help! 

 

Short A: All lists are 'active' (by default). Just create a new list.

 

Longer A:

What you're seeing is intended behavior for static lists. Static lists are 'static' -- meaning their membership doesn't change unless you take some action to change it -- i.e., manually or via a workflow.
"A static list is a snapshot of a group of contacts who meet a certain set of requirements at a certain time."
- see Create active or static lists


If you want/need your list to AUTO-update, you'll want to use a smart list (aka: dynamic list).

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

Reply
0 Upvotes
New Member

I am using the free version of CRM and initially set up some Personas - well, HubSpot automatically created Lists for each other those. Now I can't add more list and can't delete.. please advise.

Reply
0 Upvotes
Community Thought Leader

Yours is a completely different issue @valenceprops. Please post in a separate thread.

Thanks

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

Reply
0 Upvotes