Limitations on Enrollment trigger condition using Email body

Daniel_Morais
Member

I'm creating a deal workflow that need to be triggered when someone send an email that contains a specific text block.

 

If I include a short text, with two or three words it works fine, but if I include a text block with more than 3 words the deal it's not being enrolled.

 

Is there any limitation when we configure a enrollment trigger using the condition based on the email body ?

0 Upvotes
1 Reply 1
jennysowyrda
Community Manager

Hi @Daniel_Morais,

 

Are you still looking for assistance with this matter? If something is not working as expected, I would recommend connecting with HubSpot technical support. All subscriptions with workflows should include access to technical support who can troubleshoot matters specifically in your portal.

 

If you would like assistance from the Community, can you please share more screenshots, details and information? 

 

Thank you,
Jenny


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