Keeping dismissed duplicate contacts as dismissed

New Contributor

I really like the new duplicate contact tool--very helpful. What would be even more helpful would be if when I dismiss a duplicate, it doesn't come back. I went through over a thousand dupes last month and now they've reappeared. I'm not going through that again.

1 Reply 1
HubSpot Moderator

Hi @AAM ,


Thanks for letting us know about this.  Once a duplicate has been dismissed it shouldn't reappear, except in specific cases where one of the contacts has been merged.  I can confirm that I'm seeing internal reports of something similar happening in other accounts and that my team is actively investigating.  As soon as I get an update from them, I will post it here.