Issue with Editing Records

[P-Karina]

I’m encountering an issue with a workflow where I’m trying to copy the value from the Mobile Phone Number property to the WhatsApp Phone Number property. However, the workflow consistently throws an error.

I suspect the issue might arise because some contacts either don’t have a value in the Mobile Phone Number property or the phone number needs to be in a specific format (e.g., including country code).

Is there a workaround where I can automate this process as soon as new leads come in, ensuring the phone number is properly formatted and copied without errors?

[karstenkoehler · Accepted solution]

Hi @P-Karina,

The first step here would be to click "Occurred 82 times in the last week" and check whether these contacts had a mobile phone number. If they don't, then it would make sense to simply exclude contacts without a mobile phone number from enrolling into the workflow (e.g. "AND Mobile phone number is known" added to enrollment criteria).

If you find contacts in the workflow actions log with a mobile phone number and the same error, let me know.

https://knowledge.hubspot.com/workflows/understand-your-workflow-details-page

Best regards!