If/Then Branch for workflow when email reply from contactSOLVE
I have a workflow where i send 5 emails. So once the email 1 is sent, i added a delay for say 3 hours and then added if/then branch (activityt type is email reply from contact). and if no then send email 2. if yes break.
But what happens is, even if there was a reply, the workflow says Contact did not meet branch criteria, continuing on the NO branch. And all the 5 emails are sent.
What might be the problem. and how can i fix this?
Solved! Go to Solution.