How to enrol the unengaged contacts back in the workflow?

[ATrajkova]

Hello,

I have created a workflow and noticed that it automatically removed the unengaged contacts and the email was not sent to those contacts. I have checked the settings and set that to off so it doesn't happen automatically.

Now I want to send the same email I have in the workflow to the unengaged (that didn't received it), is there a way to do that, to enrol them back?

I can see they are listed below, but how can I separe them and send only to them?

[karstenkoehler · Accepted solution]

Hi @ATrajkova,

These contacts were already enrolled in the workflow, so correct, you would have to find a way to re-enroll them. The easiest way to do that, in my opinion, would be creating a first list of contacts who have been sent the email and a second static list of contacts who have been enrolled in the workflow but are not in the first list.

You can then enable re-enrollment in your workflow...

... and manually enroll this list, using the Enroll button:

Hope this helps!