I have an email nurturing campaign that is triggered when a lead submits a form.
While they immediately receive a whitepaper, I want them to go through a calendar-planned nurturing.
The issue
Basically, the first automated email will have to be sent on Monday. So I've set the "delay until a day of the week" to Monday. However, when leads submit a form on Monday, the delay is immediately skipped. This sends another email that was meant to be sent at least a day after.
Ways around it?
Is it possible to set the delay for the next Monday, in this case? One of the solutions I've thought of was to add a 1-day delay before the Monday delay. So if someone submitted a form on Monday, they would first wait 24 hours, and then since it'd be Tuesday, they'd have to wait for the next Monday.
But this barely helps if a lead submits a form on Sunday. They'd enter a 1-day delay, it'd be Monday, and because of the Monday-delay, it would immediately send another email. I want to space out emails for more than 1 day but so that they can begin on Monday too.
Delays still execute outside of the defined workflow hours. If someone enters a 1-day delay on Friday 5pm and the workflow is set to execute Mo-Fri, 8am to 6pm only, the contact would continue with their next action Mo, 8am.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer