Lists, Lead Scoring & Workflows

Kashish_Garg
Member

How to create an action based on email opened more than once in workflow?

SOLVE

Hi all,

 

I need to send an email to a group after they have opened a marketing Email more than once. But I am not able to see this option in workflows.

 

Is it doable? Please suggest.

1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

How to create an action based on email opened more than once in workflow?

SOLVE

Hi @Kashish_Garg and everyone,

 

It's not possible to do this. While this information can be seen in the email analytics, it cannot be used in lists, workflows etc.

 

Generally, I'd would recommend not to rely on multiple open information at all. Email clients are opening emails in the background to run checks, emails can be forwarded to colleagues and across the board, open information has become less reliable and most likely, it will become less reliable as time goes by. See also this thread on iOS 15. That's why I also doubt that HubSpot would put development resources into this.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

4 Replies 4
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

How to create an action based on email opened more than once in workflow?

SOLVE

Hi @Kashish_Garg and everyone,

 

It's not possible to do this. While this information can be seen in the email analytics, it cannot be used in lists, workflows etc.

 

Generally, I'd would recommend not to rely on multiple open information at all. Email clients are opening emails in the background to run checks, emails can be forwarded to colleagues and across the board, open information has become less reliable and most likely, it will become less reliable as time goes by. See also this thread on iOS 15. That's why I also doubt that HubSpot would put development resources into this.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

courtney_hickey
Contributor

How to create an action based on email opened more than once in workflow?

SOLVE

Similarly, I would like to create a task if an email has been opened more than X amount of times.

HCapital
Participant

How to create an action based on email opened more than once in workflow?

SOLVE

Following - I want to create a workflow for those that open a marketing email 3+ times.

SJAMIL7
Member

How to create an action based on email opened more than once in workflow?

SOLVE

Hi Ronald,
Can you please tell me that on which website I need to click? I am facing the same issue. Thanks

0 Upvotes