How does HubSpot apply contact record and company pictures?SOLVE
Jun 15, 2017 8:16 PM - last edited on Jun 20, 2017 6:58 AM by roisinkirby
I uploaded some contacts. Some have headshots, some don't.
I figured when I saw the profiles of the people with headshots, I'd see a social media profile there but there's not (that I can find)
Where is HS getting those images? I'd LOVE to see the social media URLs.
Solved! Go to Solution.
Jun 16, 2017 6:24 AM
Hey @cmlawson as outlined in this knowledge article the image for a contact's profile picture is determined using HubSpot's proprietary database of contact images. If no image is found using this database, HubSpot will use the image we have associated with the contact's email domain. In most cases this will be a company logo.
To shed further light, this database is largely built up of images canned from Twitter handles and vairous other social media channels. The third-party software that is used in this case is called FullContact. Signficantly, HubSpot cannot scan/retrieve issues fron LinkedIn due to permission rules.
The profile picture is gathered and applied automatically, but you can change it on a contact-by-contact basis by following the steps in this article.
I hope this helps further clarify the process!