Have a basic question about restoring deleted contacts

[BSchmitz]

Sorry if this question is common knowledge, but I can't seem to find a straight answer.

If I were to delete unsubscribed contacts and 90 days later they're added back to the system via a form or a manual import, would Hubspot still "remember" their unsubscribed status?

I've done a little testing and it seems if I try to add a previously deleted unsubscribed contact, they'll still be unsubscribed.  However, I've only tested in less than 90 days from deletion so I'm just wondering what Hubspot would do after that length of time.

[jhondavid]

No Hubspot didn't delete from the system.

[GeorgeBThomas]

@BSchmitz,

This is a great conversation! So, when you delete contacts, HubSpot does not actually delete them from the system.

They do, however, remove them from the list of contacts you may be charged for.

This way, marketers and sales professionals can't do what you are saying meaning just remove, read, and then blast away again in the inbox.

The good thing about this is when they come back at a later date, the HubSpot form will have a "special" added functionality telling they previously unsubscribed and get them to resubscribe to communication.

Another good thing is all the historical information you had on them will still be in your CRM.

I hope that helps!

George

[BSchmitz]

So it sounds like the length of time a contact's email was deleted for has no bearing on anything?

Thank you for the info - very helpful to hear!