Go To A Previous Step In the WorkflowSOLVE
Mar 22, 2018 11:17 AM
Unfortunatly, this isn't supported currently. Enabling this would, I fear, make the workflow tool incredibly complicated to use.
Your options are to:
- Repeat the step in the workflow using the goal criteria to stop the process at the right time
- Renroll the contact in the workflow repeatedly until and a condition was met that excluded them from enrolling
Hope this helps.