Go To A Previous Step In the Workflow

[mobedi]

Is it possible to go to a previous step in a workflow and therefore simulate a loop for a few times until a condition is met?

[Phil_Vallender · Accepted solution]

Hi @mobedi

Unfortunatly, this isn't supported currently. Enabling this would, I fear, make the workflow tool incredibly complicated to use. 

Your options are to:

• Repeat the step in the workflow using the goal criteria to stop the process at the right time
• Renroll the contact in the workflow repeatedly until and a condition was met that excluded them from enrolling

Hope this helps.

[KarthikC]

re-enroll manually?

[JMA1]

"Repeat the step in the workflow using the goal criteria to stop the process at the right time"

What do you mean by this? How would I do that?

[Anonymous]

Hi @JMA1,

I think what @Phil_Vallender is suggesting is to include the same action multiple times (like set the property --> set the property...etc.) and then have your goal set up so that once the desired step is complete, the contact is unenrolled. 

Hope that helps!

[mobedi]

Thanks for the quick reply.