Error when adding contacts to static list

[Anicklow]

hello!

I have an active list that has about 31,000 contacts in it. I want to convert them all to a static list so I can delete a few of them from the list. I selected all of the contacts in the active list and said "Add to Static List". When I did that I got an error message that didn't give me any additional information. Any thoughts on why this is happening? 

[karstenkoehler · Accepted solution]

Hi @Anicklow,

This is currently not possible with one click. Other users have requested this already from the product team: Convert active to static list

The easiest workaround would be creating an empty static list and then adding the contacts from your active list to the static list. Your steps would be:

1. Create static list

2. In your static list, you should see a sidebar with "Filter type", select "List memberships"

3. Now, find and select your active list

4. Save the list

Alternatively, when cloning a list, you can select to clone it as a a static list.

Let me know if you need any clarification on the steps above.

Hope this helps!

[karstenkoehler]

Hi @Anicklow,

Could you rephrase what you want to do? Convert an active list into a static list? Or add contacts from an active list to a static list?

Generally, unexplained errors usually either resolve within 24 hours or by trying in another browser or private tab.

Best regards!

[Anicklow]

I want to convert an active list into a static list. Should I go through a different process? I tried this action yesterday and got the same result, I was hoping that it would work today. 

[karstenkoehler · Accepted solution]

Hi @Anicklow,

This is currently not possible with one click. Other users have requested this already from the product team: Convert active to static list

The easiest workaround would be creating an empty static list and then adding the contacts from your active list to the static list. Your steps would be:

1. Create static list

2. In your static list, you should see a sidebar with "Filter type", select "List memberships"

3. Now, find and select your active list

4. Save the list

Alternatively, when cloning a list, you can select to clone it as a a static list.

Let me know if you need any clarification on the steps above.

Hope this helps!

[Anicklow · Accepted solution]

Okay I ended up just cloning the active list, and when i do that there is an option to make it static. So that worked for me! thanks for all your help! 

[karstenkoehler]

Right, @Anicklow! Also an option.

[Anicklow]

 This is the error message I get