Lists, Lead Scoring & Workflows

GHunt5
Participant

Emails from workflows

I have a workflow with 17.5 people enrolled.  On the first day of sends only 12k emails went out.  44 days later 23k emails went out.  Why would more emails go out then people enrolled in the workflow?

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5 Replies 5
Jnix284
Guide | Partner
Guide | Partner

Emails from workflows

@GHunt5 this seems like a math word problem, more than a workflow problem.

17.5k - 12k = 5.5k did not receive first email
17.5k + 5.5k = 23k people combined who received first and/or second email

without seeing the workflow enrollment criteria or the steps for what caused some to get the first email and others not, this is my best guess - do you think this could be the case?

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GHunt5
Participant

Emails from workflows

Why would it add the 5.5 to the second email if they didnt get the first?

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Jnix284
Guide | Partner
Guide | Partner

Emails from workflows

@GHunt5 
I'm not suggesting it added 5.5 to the second, I'm suggesting that 5.5 people received the first and second at the same time. Have you looked at the log to see why the initial 5.5 didn't get the first email? had they not met all of the criteria yet?

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GHunt5
Participant

Emails from workflows

Thank you. It looks like there is an issue when changing the data range in
the workflow details page where it is adding the number when the date
changes. You have to refresh your page and set the date range everytime
you need to look at a specific date.

Thanks for your help
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Jnix284
Guide | Partner
Guide | Partner

Emails from workflows

@GHunt5 
ah, I'm glad you were able to figure it out, happy to help!

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