E-mail activities in company are not registered

fontventa · ‎mar 5, 2018

Hi, from some days ago the activities in companys are not registered in Hubspot. Before this when we send or receive and e-mail of a customer the activity was registered in Hubspot but it is doesn't work now.

fontventa · ‎mar 6, 2018

Finally the problem was solved.

Account connection was disabled in configuration / integrations / mail integrations /

Re-connect it using the O365 credentials and working.

Thanks for your help.

Roberto.

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shearn · ‎mar 5, 2018

How are you emailing your customers?

Are you sending via the Sales CRM or an external client such as Gmail or Outlook?

Note that only Sales Emails are tracked on a companies activity timeline.

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fontventa · ‎mar 5, 2018

We are mailing via Outlook in O365 and we have the plugin installed and configured.

fontventa · ‎mar 6, 2018

Finally the problem was solved.

Account connection was disabled in configuration / integrations / mail integrations /

Re-connect it using the O365 credentials and working.

Thanks for your help.

Roberto.

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