E-mail activities in company are not registered

[fontventa]

Hi, from some days ago the activities in companys are not registered in Hubspot. Before this when we send or receive and e-mail of a customer the activity was registered in Hubspot but it is doesn't work now.

[shearn]

How are you emailing your customers?

Are you sending via the Sales CRM or an external client such as Gmail or Outlook?

Note that only Sales Emails are tracked on a companies activity timeline. 

[fontventa]

 We are mailing via Outlook in O365 and we have the plugin installed and configured.

[fontventa · Accepted solution]

Finally the problem was solved. 

Account connection was disabled in configuration / integrations / mail integrations /

Re-connect it using the O365 credentials and working.

Thanks for your help.

Roberto.