Lists, Lead Scoring & Workflows

sberry11
Colaborador líder

Delete Contact & Keep Email Records in Company?

resolver

One of our contacts has moved companies so his past dead email is globally bouncing. If I delete his contact will our past emails with him stay in the company history? Or do I have to keep the contact in our database?

0 Me gusta
1 Soluciones aceptada
MFrankJohnson
Solución
Líder intelectual

Delete Contact & Keep Email Records in Company?

resolver

>>"If I delete his contact will our past emails with him stay in the company history?"

Yes.

 

If you're still concerned about deleting the contact, you may simply unsubscribe or opt that contact out of marketing emails instead. No real need to delete them.

- see Unsubscribe or opt contacts out of marketing emails

- see image

 

HubSpot Marketing Email Opt OutHubSpot Marketing Email Opt Out

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com

Ver la solución en mensaje original publicado

0 Me gusta
2 Respuestas 2
Alexb111
Participante

Delete Contact & Keep Email Records in Company?

resolver

I just deleted a contact and their email history was deleted from the company history. And the email shows up as "HUBSPOT_GDPR_DELETED".  WHat did I do wrong?

 

2023-12-15_07-05-26.png

0 Me gusta
MFrankJohnson
Solución
Líder intelectual

Delete Contact & Keep Email Records in Company?

resolver

>>"If I delete his contact will our past emails with him stay in the company history?"

Yes.

 

If you're still concerned about deleting the contact, you may simply unsubscribe or opt that contact out of marketing emails instead. No real need to delete them.

- see Unsubscribe or opt contacts out of marketing emails

- see image

 

HubSpot Marketing Email Opt OutHubSpot Marketing Email Opt Out

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
0 Me gusta