Delay send email action in a workflow based on actions in another workflowSOLVE
Aug 20, 2018 2:20 PM
Background: I'm creating an onboarding workflow for new customers who will receive an email every two weeks for 12 weeks. At the same time, the customers are added to a separate mailing list and receive a newsletter email every 3rd Thursday of the month. New customers are added to the workflow on a manual basis as they are onboarded throughout the month.
Ask: Is there a way to delay the workflow email if it coincides too soon with the delivery of the newsletter email? (For e.g. If a workflow email is set to be sent on the 3rd Tuesday on the month based on when they were enrolled into the workflow, but the newsletter will be sent out on the 3rd Thursday - 2 day gap - is there a way to automatically delay the workflow email until X number of days has passed since an email was sent to the customer)?
Solved! Go to Solution.
Aug 20, 2018 2:43 PM
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Q: Is there a way to automatically delay the workflow email until X number of days has passed since an email was sent to the customer?
Short A: Sure is ...
You'll want to set your enrollment criteria to whatever is appropriate. Then use the actions shown to delay subsequent behavior -- e.g., send additional email(s).
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